Terms of Service

Last updated: 19 April 2026

These Terms of Service govern your use of Pakstoor, a protected marketplace in South Africa, operated by Pakstoor (Pty) Ltd.

1. Acceptance of Terms

By creating an account or using Pakstoor, you agree to be bound by these Terms, our Privacy Policy, and all applicable South African law, including the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).

2. Eligibility

You must be at least 18 years of age and a South African resident with a valid South African ID to use Pakstoor. Identity verification is required after your first sale.

3. Listings and Sales

Sellers are responsible for the accuracy of listings. Prohibited items include firearms, alcohol, tobacco, counterfeit goods, stolen property, live animals, and items that violate any South African law. Pakstoor reserves the right to remove any listing at its sole discretion.

4. Buyer Protection

Funds for purchases are held in trust by Pakstoor until the buyer confirms receipt and condition of the item. Disputes must be raised within 48 hours of delivery. Refunds are handled in accordance with the CPA.

5. Courier and Delivery

All items ship via Pakstoor's tracked courier partner, The Courier Guy. In-person collection is not permitted. The seller is responsible for drop-off; the buyer is responsible for providing a correct delivery address.

6. Fees

Pakstoor charges a commission on successful sales. The exact fee is disclosed before listing. Courier costs are quoted at checkout and paid by the buyer unless otherwise agreed.

7. Account Suspension

We may suspend or terminate accounts that violate these Terms, engage in fraud, or receive repeated buyer complaints. Suspended users forfeit access to pending funds until resolution.

8. Limitation of Liability

Pakstoor is a platform, not a party to transactions. We facilitate payment and courier but do not warrant the condition, authenticity, or legality of listed items beyond our moderation efforts.

9. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email at least 14 days before taking effect.

10. Contact

For legal notices: legal@pakstoor.co.za