Privacy Policy

Last updated: 19 April 2026 · POPIA-compliant

Pakstoor (Pty) Ltd is the Responsible Party for personal information collected through this platform. We comply with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

1. Information We Collect

Account data: name, email, mobile number, South African ID (for verified sellers). Transaction data: items listed, offers made, conversations with counterparties. Technical data: IP address, browser fingerprint, device info for fraud detection.

2. Why We Collect It

To operate the marketplace, verify identity, process payments, prevent fraud, comply with law, and improve the service. We do not sell your data. We do not use your data for third-party advertising.

3. Sharing With Third Parties

Data shared only as needed: courier partners (delivery address), payment processors (transaction data), verification providers (ID check), and law enforcement when legally compelled.

4. Data Retention

Account data: retained while account is active, plus 5 years (required by FICA). Transaction records: 7 years (tax law). Chat messages: 2 years. You may request earlier deletion where legally permitted.

5. Your Rights (POPIA Section 23–25)

You may: access a copy of the data we hold on you; correct inaccurate data; request deletion (subject to legal retention); object to specific processing; lodge a complaint with the Information Regulator. See our POPIA compliance page for how to exercise these rights.

6. Security

Passwords are hashed with Argon2id. Session cookies are httpOnly and encrypted. ID documents are encrypted at rest. We conduct regular security audits.

7. Cookies

We use strictly-necessary cookies for authentication and a minimal analytics cookie for service improvement. No third-party advertising cookies are set. See our Cookie Policy for details.

8. Data Breach Notification

In the event of a data breach likely to affect you, we will notify you and the Information Regulator within 72 hours, as required by POPIA Section 22.

9. Contact the Information Officer

Email: privacy@pakstoor.co.za
For complaints: Information Regulator of South Africa