POPIA Compliance

Protection of Personal Information Act · Act 4 of 2013

Pakstoor (Pty) Ltd is the Responsible Party for personal information processed on this platform. We are committed to the eight conditions for lawful processing set out in POPIA.

Your rights under POPIA

As a data subject, you are entitled to:

Know what personal information we hold about you (Section 23).
Access that information and receive a copy.
Correct information that is inaccurate or out of date (Section 24).
Request deletion of information no longer required for the purpose collected, subject to FICA and tax retention periods.
Object to specific processing activities.
Lodge a complaint with the Information Regulator of South Africa.

How to exercise these rights

Send a written request to our Information Officer at privacy@pakstoor.co.za. Include:

Your full name and email address as registered on Pakstoor.
A copy of your South African ID (for verification — encrypted at rest and deleted after the request is processed).
A clear description of what you want (access, correction, deletion, or objection).

We respond within 30 days. There is no charge for a first access request per year; subsequent requests may incur a reasonable admin fee as permitted by POPIA regulations.

Data we hold about you

See our Privacy Policy for a full list of categories. Broadly:

Account details (name, email, phone, hashed password).
Profile details (display name, location, bio, avatar).
Transaction records (listings, offers, deals, ratings).
Chat records (Q&A on listings; no free-text messaging).
Verification records (for sellers only — FICA compliance).
Technical audit (IP and user-agent captured at listing publish).

Data breach notification

Under POPIA Section 22, if we reasonably believe personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator within 72 hours of becoming aware.

Information Officer

Name: to be confirmed
Email: privacy@pakstoor.co.za
Registered office: Cape Town, Western Cape, South Africa

Information Regulator of South Africa

If you are unsatisfied with our response, you may lodge a complaint with:

Information Regulator (South Africa)
Website: inforegulator.org.za
Email: complaints.IR@justice.gov.za