Help & Support
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How does buyer protection work?
When you pay for an item, your money is held in trust by Pakstoor. The seller only receives payment after you confirm the item arrived and matches the listing. If there's a problem, raise a dispute within 48 hours and we'll mediate.
How do I sell an item?
Click Sell an item from any page. Photos, price, a short description and a pick of courier take about 5 minutes. You'll be asked to tick that you accept the rules; publishing confirms that acknowledgement and your listing goes live.
What can't I sell on Pakstoor?
Firearms, alcohol, tobacco, counterfeit goods, live animals, or anything that can't legally be shipped by a registered South African courier. Listings that break these rules are removed and repeat offenders lose their account. See the full list in our Terms of Service.
Why do you need my ID?
FICA (Financial Intelligence Centre Act) requires us to verify identity for anyone receiving marketplace payouts. Buyers don't need to verify — only sellers do, and only after their first successful sale.
My item arrived damaged. What now?
Take photos immediately, then open the thread in Messages with the seller and our dispute flow will appear. Don't confirm delivery. You have 48 hours from delivery to raise a dispute.
Why can't I send free-text messages?
Pakstoor restricts chat to a catalogue of structured questions and offers. This blocks the most common scam vectors (off-platform contact exchange, payment-detail sharing) without punishing honest buyers. If the catalogue doesn't cover your question, pick Other — your question goes to Pakstoor for review before the seller sees it.
How do ratings work?
After a deal is marked complete, both buyer and seller can leave a 1–5 star rating with an optional short comment. Ratings are visible on the seller's profile. Fake ratings get the account suspended.
Still need help?
Email support@pakstoor.co.za — response within one business day.